Dates of Stay 22 – 29 April 2014
Will We Return Yes. We have been here many time before.
Rates Standard Twin from $110. Deluxe King from $150. Premium King Ocean Spa from $220.
Value for money Excellent
ROOM
Check-in Check-in time is 2pm standard, however we were able to check in early by 11:30am.
Check-out 10am
Room Type Deluxe King Spa Room
Rate $193 per night
Breakfast Breakfast was not included, however we received 2-for-1 vouchers for the restaurant downstairs, normally $23ea for full hot and cold buffet.
Facilities
Tea and Coffee: Yes
Biscuits: No
Milk: Yes
Mini Bar: No
Clock Radio: Yes
Fan: No
CD Player: No
TV: 32″ LCD
TV Channels: Cable TV
Air-conditioning: Yes
Internal or External Noise: With the balcony doors closed, the room is extremely quiet. With the doors open, you can hear construction and road noise, and some sounds from the nightlife. This is to be expected given it’s central location.
Work Desk: Yes
Powerpoints: Sufficient
Ironing Board: Yes
Bath robes and slippers: Yes
Lounge: Two single lounges
Wifi: Standard rooms receive 30 minutes of complimentary Wifi. Additional time can be purchased at reasonable rates. Superior and Premium rooms receive unlimited complimentary Wifi.
Services directory: Yes
Ventilation: Good
Smoking: All rooms are non-smoking
Bed
General comfort: Very good. Firm but not hard.
Pillow comfort: Very good. Plenty provided.
Squeaky: Not at all
Bathroom
Size: Large
Cleanliness: Spotless
Space to put own toiletries: Yes
Tissues: Yes
Quality of complimentary toiletries: Very good
Shower temperature: Perfect
Shower power: Perfect
Water stays in shower: As the shower is over the spa, with no screen, there is some splashing onto the floor
Internet Access
Availability: All rooms are offered Wifi, either complimentary or pay-per-use
Functionality: Works
Cost: First 30 minutes free. 1 hour for $5. 2 hours for $10. 24 hours for $15. 3 days for $30. 5 days for $45. 7 days for $60. Two devices can be used at the one time on any of these plans.
Room service
As advertised: Yes
Good range offered: Yes. Hot and cold, basic light meals to full dinners and desserts
Cost: Usual cost, with a $5 surcharge for delivery
THE HOTEL
Size Set over 36 floors, there are literally hundreds of rooms to choose from, each with different levels of inclusions and varying views of either the Surfers coastline or city and mountains in the background.
Proximity to Town In the heart of Surfers Paradise. Walk to the beach and shops, or only 5 minutes drive to major shopping centre and cinema.
Easy to find Yes
Facilities
Reception: 24-hour check-in
Concierge: Yes, full service
Currency Exchange: Yes
Safety Deposit Box: Yes
Guest Dry Cleaning: Yes
Guest Laundry: Yes
Business Centre: Yes, charges apply
Meeting Rooms: Yes, charges apply
Photocopying and Faxing: Yes, charges apply
Check-in
Queues: Minimal
Time Taken: 10 minutes
Accuracy: Our room and cost was correct, however despite numerous stays here before they somehow had the totally wrong address and email for us, which was corrected straight away
Politeness: Smiles all round
Newspaper offered: No
Car Parking
Cost: $15 per day
Undercover: Yes, however there is a height restriction of 1.9 metres (If you’re close to the limit, don’t be put off. Both our current and previous vehicles were higher and were able to fit into a number of car parks, however some spots are as low as 1.5m).
Quantity: Plenty
Size of Spaces: Average
Proximity to reception: Depending how busy the car park is, you may have a short walk to the lifts which will take you up to reception
Staff
Friendliness: Very friendly
Responsiveness to complaints: We had a complaint about another guest smoking. It was dealt with swiftly.
Helpfulness: Very helpful
Cleaners: Very friendly
Restaurant
Table Availability: Straight away
Politeness: Smiles all around
Range available: Very good, hot and cold
Cost: Reasonable
Time Taken: Hot buffet ready on arrival
Accuracy of order: No special order, we ate from the buffet
Presentation: Very nice
Overall food rating:
Presentation The outside of the building is nothing special or fancy to look at, but the lobby is extremely tidy and nice, and has a sit-down area where you can purchase tea, coffee and snacks. There are a number of lifts to service the building, and lobbies are very tidy and modern. Around the pool and tennis court is landscaped nicely.
Fitness Activities
Swimming Pool – Yes
Tennis Court – Yes
Gym – Yes
Sauna – No
SUITABILITY
We have stayed here before both short-term and long-term. The rooms do not offer self-catering so dining will cost you more because you have to eat out, or eat minimally in your room. For long-term stays, it is close to all the Gold Coast has to offer, including theme parks, beaches, shopping centres, etc.
LOCATION
Nearby Attractions Within walking distance to Surfers Paradise Beach, and overlooks Cavill Avenue with a number of shops, from high-end clothing to Woolworths for groceries. It is only a 5-minute drive from shopping centres with cinemas, and a 20-minute drive to all the Gold Coast’s theme parks. SeaWorld is only a 5-minute drive up the road.
Address Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise QLD 4217 Phone: (07) 5579 3499 Web: www.grandchancellorhotels.com/au/surfersparadise/
Google Map